Think.
Trust. Continuity. Ownership.
Useful technology should create leverage—not dependency.
Etashi can manage a service without making the client dependent on Etashi. We address founder risk honestly through client data ownership, defined source-access rights, clear operational responsibility and a clean path to another competent provider if circumstances change.
Etashi principle
Your organisation retains its data, operating choices and the implementation access and knowledge required for a credible transition.
No technical hostage situation. No hidden dependency around your client implementation.
Product IP and client control
VaultIQ’s reusable platform, shared modules and general product improvements remain Etashi intellectual property. Client data, business material and branding assets remain the client’s. White-labelling gives the client its own name, visual identity and client-facing experience without transferring ownership of the underlying VaultIQ framework. The client implementation is maintained with the access, licence and documentation needed for continuity—not merely a periodically delivered ZIP file.
Agreed client-specific configuration, integrations, workflows and associated source are kept visible through a client-accessible repository or mirror during the service. Production releases are tagged and traceable. If the service ends, a replacement provider may operate and modify the client implementation under the agreed transition licence, without acquiring the right to resell VaultIQ.
Build, configuration, database migration and rollback steps are documented.
Runbooks describe dependencies, monitoring, common failures and escalation.
Data export, deletion and third-party dependencies are made visible.
A competent provider can continue the client service under the agreed transition rights.
Shared responsibility
For the VaultIQ Managed Service, Etashi operates the application while the client remains accountable for business purpose, data decisions, authorised users and the use of outputs. Infrastructure providers support the underlying services; broader client security and IT operations remain outside the VaultIQ boundary.
| Responsibility | Client | Etashi | Platform provider |
|---|---|---|---|
| Business ownership, data classification and risk acceptance | Accountable | Consulted | — |
| Application architecture, code, tests and technical documentation | Approves outcomes | Responsible | — |
| VaultIQ hosting, deployment and application monitoring | Informed | Responsible | Supplies underlying services |
| User approval, data use and business decisions | Accountable | Implements agreed controls | — |
| Application backup, restore and recovery arrangements | Agrees service requirements | Responsible | Supplies backup infrastructure |
| Application defects, behaviour and agreed enhancements | Prioritises | Responsible | Supports underlying-service diagnosis |
| Supplier exit and replacement-provider appointment | Accountable | Provides handover | Supports account or data transfer |
This is the default VaultIQ allocation. Exact boundaries, service levels, recovery objectives and third-party dependencies are agreed for each client service.
Security & data integrity
Least privilege, MFA, controlled production access and secrets kept outside source code. Ownership and escalation are agreed before sensitive systems go live.
Authoritative sources, data minimisation, retention, deletion, subprocessors and data locations are made explicit rather than left to assumption.
Source provenance, citations, versioning, permission-aware retrieval and predictable re-indexing help keep answers tied to approved business information.
Prompt injection, sensitive disclosure, excessive agency and model regressions are considered alongside conventional application security.
Founder-led, by design
Etashi provides a fully managed VaultIQ application service with clearly defined business-hours support. This does not imply a 24×7 security operations centre or responsibility for the client’s wider IT environment. Enhanced or out-of-hours coverage is offered only where suitable partner-backed capacity is agreed.
AI helps accelerate research, implementation and testing. Human accountability, review, client data ownership and a credible exit path remain non-negotiable.
Start with the operating model